Vantaggi
I worked for Hammer for many years as a customer-facing product support engineer. During my tenure at Hammer, I was able learn a lot about contact center / IVR / CX assurance testing from experts in the field. Working with many technology and methodology experts in this field enabled me to become an expert in many of Hammer’s products, and along with my own analytic and customer skills, I was able to help many clients resolve their issues, and continue their QA, UAT, and production testing and monitoring. In my experience, they generally recognize talent, hard work, and reliability. The culture is positive and inclusive. The benefits are excellent. I recommend the company as a positive place to work.
Svantaggi
I would have liked to see more proactive mentoring and professional development.