Unrealistic Expectations in a Great Environment. - Recensione dipendente - Assistant Manager presso Harbor Freight Tools

2,0
10 lug 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It feels like family in the store. The dress code is awesome. The benefits are competitive with other companies. Fast paced, never a dull moment. Great Customer Base.

Svantaggi

There is always so many tasks to complete and never enough hours to get the tasks done. The Truck process is unrealistic, and never gets completed on time which puts all other tasks behind. Lots and Lots of Heavy Lifting. Their HR and LP department are a joke. You never get a response from them and it seems that they ignore most problems. DO NOT call the integrity hotline as you are labeled then as a troublemaker and the person always finds out that you reported them. The POS system that they recently upgraded to is worse than the old one. It constantly crashes and customers get frustrated because of having to wait so long to get checked out. There is never enough payroll hours to get all the tasks completed plus keep basic store standards up to par. You are told to cheat to sale ESP's and ITC's but if the Corp finds out that you cheat they terminate you for it. Not a female friendly work environment due to all the heavy lifting in the store. Plus customers often ask to speak with a man instead of a female. Customers expect us to be able to tell them how to use the product when we are never trained on any of the products. You can never use your PTO because the store is always short handed. The hiring process is a joke. It can take upwards of a month or more to get one person hired in the store.

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Risposta di Harbor Freight Tools
11y
We're so glad to hear you enjoy your work environment, co-workers, dress code and benefits at Harbor Freight Tools. We also thank you for your feedback on how we can improve. As the company continues to grow at a record pace, we are constantly looking for ways to make it a better experience for our employees and our customers. However, we have to disagree with the responsiveness of our HR Dept. and the confidentiality of the HFT Outlet Hotline. We maintain the privacy of our employees' communication with us and protect their anonymity. Thank you again for your input. Your contribution to the company is valued and appreciated.

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5,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great store leader. Great team to work with. The company cares about its employees. The pay is better than most retail places. Open door policy. Good work life balance. Fun place to work.

Svantaggi

Not getting to work overtime often.

4,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits, fast paced environment, good teamwork. I liked the hours, you get an education about tools, whether from your coworkers or the customers. And speaking of the customers, they were on the better side for retail. Most are down to earth and easy to converse with.

Svantaggi

Supply chain issues, many parts would never be replenished, despite being featured, advertised, and on display. That would often lead to tensions with customers. Aggressive time constraints on tasks. Sidewalk sales, holidays, and also coincidentally inclement weather days, can be quite busy and therefore stressful. Especially if there's call outs, but if you have a good management team, you'll have good staff that will want to work for them.

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