- Somewhat Micromanaged, but to be expected in the type of role discussed here.
- Can be difficult to deal with sometimes hostile and verbally aggressive customers, but again... to be expected in a Customer Service Role.
- Semi-mandatory Hybrid working model, meaning some people have to come in once a week to their "local" (closest) office, others don't, depending on role, department, whether they joined from an aggregation of previous partner business into Hastings Group and whether Team leaders care whether you are in office or not enough to look out for times where you don't. "Grey areas" is a common theme.
- "Grey areas is a common theme". You will often find that individual people are great, individual departments even more so... but there are a LOT of inter-departmental issues that the current model and structure doesn't fully address properly but work is in progress to fix this as I type so won't be as big an issue going forward.
