Vantaggi
People are generally friendly. Stocked pantry. No clock in/out system - independence. Salary is good too, with the commission incentive.
Svantaggi
It can get very noisy in the office when everyone is on the phone, so please assess yourself if this is the place for you. KPI is the name of the game here, you don't reach it then they'll put you through programs to improve it which can be distressing - the pressure in meeting the KPI is enough as it is and the program is designed in a way that your manager(s) WILL email you hourly targets to reach and you must provide reasons for not meeting them. Crazy micromanagement. Trust and relationship with your manager is a huge thing to gain, especially if you are not working for the manager that hired you during the assessment center stage. They will press about your KPI, expecting you to hit them in your first month when you are still in the learning stage. This company only wants FAST RESULTS and not the overall development and growth of the employee. It's no wonder the turnover rate is super high. They'll hint to you that they want you out by using the line "this is not for everyone". There is no balance in the demographics, which is 90% dominated by 1 race.