8y
Thank you for your feedback and for sharing more about your positive experience in Platform Engineering. I am also a big fan of Bryan, and thought his presentation in our most recent all-team-member meeting, last week, was outstanding and really important, as we work to become better across the board in building scalable technology. The work being done on the Platform team is leading the way. I also acknowledge that we have a long way to go, across many product and service lines, before we will approached our scalability goals. But I also feel good that the awareness of the challenge is high and that the commitment to making meaningful progress is shared.
In our weekly Leadership Team meetings in 2018 we are incorporating more "operational reviews" of each major functional area of the company, rotating through all of these areas on a quarterly basis. These operational reviews are also attended by Extended Leadership Team members, and are showcasing the focus, the effort, the challenges and the progress being made in becoming scalable and sustainable, while also contributing directly to the mission. I'm encouraged by these reviews, not because there aren't problems and challenges for us to overcome, but more because we have a solid, realistic awareness of where we are and where we need to be, along with a plan of how to get there. We will always, always have challenges to face, and improvement that will be needed, but as long as we can face those challenges in a clear-eyed way, with a commitment to overcome them, we will continue to progress towards achieving the mission.
Thank you for your personal contributions to this mission. The platform is the foundation for all improvement. Your work in making the platform scalable and robust and best-in-class is absolutely critical. Best, Dan