This company does NOT have it together. They use agents to do the training versus real trainers. There is no one available to answer questions or assist new agents in a WFH environment. When you ask for assistance, they do not respond or reach out. The compensation plan still has not been communicated to me and i've been on the phones a week. Everyone I reach out to is confused, disillusioned and frustrated. They roll out new processes every single day. What you couldn't do yesterday you can now do today and what you could do yesterday you can no longer do today. Good luck keeping it all straight. Unorganized to say the least. They use people in the Philippines to make outbound calls and then call it inbound. Beware. Don't tie up your licenses with this company. Oh and did I mention the 12 hour mandatory shifts?? Sheesh.
