- Abysmal Leads. As many other reviews have noted, this company outsources its lead-generation to several foreign companies that are most likely motivated to rely on quantity of transfers, not quality. 20% of the calls you will face daily are what I would note as 'scary'. (Leads that you're either being asked or being guided to take advantage of who can't defend themselves from such practices and shouldn't be mass-marketed to in this manner).
- Poor, ineffective management. Look forward to poor guidance from your direct manager, who, as another reviewer noted, is often eager to dish out some verbal punishment. Even higher-ups portray themselves as bloated and arrogant -- Organizing a company meeting of 300+ people, and answering pre-written questions, where both the answers and the questions themselves only ask and explain positive things about the upper management's efforts, in the most narcissistic show of self-congratulating business-themed comedy that anyone's ever seen. And, when someone -does- ask a hard question, leave it to A. Miller to weasle out of it with ease.
- Ridiculous quotas, and an overreliance on metrics. Expect to be fired over conversion rates and obscure attendance policies. Anytime you have a question, expect to be directed to the 300 page Employee Handbook, but don't expect to be told the page number for the oscure half-sentence you're looking for that applies to your situation.
- Awful culture. The managers are tireless about criticizing even the top-tier workers, usually because their immediate bosses are doing the same thing. Everyone is on edge and has no security, everyone feels unsteady, and nobody is truly happy at this job. As they expand, this has only gotten worse and worse.
