It's a call center. They only care about stats. - Recensione dipendente - Patient Care Coordinator presso Health Images

They only care about reports and stats. Employees get upset when calls run long because they'll have lower stats for the day. It puts unnecessary stress on the employee and doesn't prioritize the patient. They don't care if your putting important notes or reaching out for help, if your wrap up time is longer than 30 seconds they are on you for it without carring why. They say they consider 30 hours full time but you can't ever find a position for 30 hours only 40. There is no joy of a team no time to get to know coworkers and build friendships and they wondered why our holiday zoom party was so awkward. Leadership is overly critical. The company pretends to care about employees but doesn't.