Steer Clear! - Recensione dipendente - Provider Relationship Manager presso Healthmap Solutions

I have no clue how Healthmap has a 3.7 rating right now unless the positive reviews are old. Unfortunately, the culture here has deteriorated over the past year. I can agree with a previous review that said people are there one day and gone the next with no warning or explanation. Leadership’s lack of transparency and poor decision-making has caused everyone to be on edge (specifically speaking of the Provider Relations Department – work is siloed here, so I can’t speak for any other department). Blindsiding employees is common practice. Very unclear communication and most of us constantly feel like we are being set up to fail. Leadership has been trying to implement KPIs and use metrics more than before but the data they are pulling isn’t accurate. Systems are down a lot. There are no standardized processes and the answer you get to questions you have will vary significantly depending on who you ask. Communication is lacking. Hard work usually doesn't get rewarded but those who are the favorites of leadership get promoted and rewarded despite their subpar/nonexistent work and lack of experience. There isn’t much opportunity for growth in this department at this time. The Provider Relationship Managers and Provider Relationship Associates are doing a ton of data cleanup and not so much outreach to facilities as originally told to you when you start in the department. In the past year, they had rollouts of multiple different payors and none were well planned and the data came in off, causing major headaches every single time. Right now, this job is primarily research and data clean-up. The clean-up required takes forever to do (weeks- not days) and can get complicated and you have very little support. All that seems to matter to leadership anymore is the number of onboards and not if they are done correctly or accurately. Because it is a startup, processes are constantly changing. Decisions that impact work processes are made without any planning or strategy. There doesn’t seem to be anyone who thinks through these processes before they are rolled out to the whole department.