Supportive culture but unappealing products - Recensione dipendente - Data Scientist presso Hello Heart

Exciting company with great culture and really strong growth trajectory. Making a real difference in heart health.

As with any rapidly growing company, there are processes that evolve during the growth - this is not for everyone, but those that enjoy staying nimble and growing fast thrive.

Unlimited PTO, fully remote, some great individuals that keep the company going. Great mission, fun annual all company offsites from what I've heard.

Terrible leadership that starts at the C level and trickles down to lower level managers. Managers have zero autonomy, so either have to be "yes" people or are exited out immediately. No strategy, and the YoY turnover shows this. They got rid of an entire department in the matter of a year, only to rehire and re-build with people that had no clue what they were signing up for. The CEO employs crazy tactics to prevent customers from churning (i.e. fly from Israel, where she lives, to different cities in the US and take pictures of places, things, etc that were mentioned by the customers showing them she just "happened" to be in the area and thought of them). Travel expectation for Sales an CS was ~80%, so if you have a family, significant other, pet, plant...whatever, kiss them goodbye. Oh, and the ridiculous "Keeper's Test" that's supposedly a litmus test for whether the company should keep you week over week? Complete joke. Even if you're passing the test, you'll be canned for another reason, with zero notice.