A cesspit of incompetence! - Recensione dipendente - Customer Care Executive presso HelloFresh

They hire inexperienced ditzy people from outside the company into managerial positions, bypassing and refusing to promote current staff. Obviously this is terrible for morale. High turnover- indicative of the culture and how valued people feel. Treated like a child, timed when you use the bathroom etc Basically operating like a CALL CENTRE, not a startup like they try to give out. Literally feels like you are working in a field being overwatched by a master, ready to whip at an instance. Some of the rules often catch customers out which raises their revenue, but means you are dealing with all the crap from the customers and unfortunately there is nothing you can do. I would often find staff members crying in the toilet due to being sworn at and abused over the phone by angry customers. They tend to promote or have in managerial positions people of a specific physical type. The company believe having more women equals diversity. No thought about other minorities based on race, religion, disability, sexual orientation etc. They like to hire people who look the part, but do not have a clue, sometimes some of these people have ridiculous egos. Working in a dingy basement which is rat infested. Job security is low as they use lots of temps and fire for stupid reasons. This place is an absolute disaster, if you need a job then accept but if you have options please consider them before you work at this company. It is a cesspit of incompetence!