Vantaggi
Good health benefits, solid PTO plan after one year. Company provides pretty precise expectation goals for all departments and employees, making it very clear if you are above/below expected performance standards. For solid, smart, dependable employees with good general rapport with dealership management and co-workers, upward movement is fairly easy.
Svantaggi
I have been with this company many years and have watched it go from a family owned company that was enjoyable to work for to a corporate, centralized company. It became much more difficult to get reasonable time off (my last year I only took 4 of 15 vacation days). It is the type of culture where you get thrown under the bus for anything and everything if you're gone more than a day or two. It also felt like employees just became numbers, not people. They began treating technicians and advisors like machines and set much higher and often unreasonable goals and expectations for departments. It was defeating month after month being told we weren't good enough because they set the goal 100K over what we did the previous month, putting it far beyond what staff could do. Pay cuts are more common than pay raises. Since 2016, most fixed ops employees get their pay plans changed roughly annually, usually leading to pay cuts across the board, making financial planning for the long term very difficult. Pay typically does not increase with inflation, leading to general lost wages over time if you do not receive a promotion. Making leaving to get a pay raise financially wise if you are in the position you want to be in long term. While things are much different now than they were when Mr. Hennessy was a regular sight at our dealership, one theme has not changed: this company is a mess. So many things go wrong on the daily basis that it feels like shovelling water from a sinking ship every single day. Everything is disorganized despite the constant cycle of semiannual managers promising to come in and change everything, nothing ever changes. Not really. Every day, some customer calls back and says they just picked up their car after getting $5K of work done, and they're stalled out on the interstate. Every day, a salesman has over promised the world and now every other person in the dealership has to help fix it. Every day, there's 100 "super urgent" problems that need to be fixed. And every day, another thousand or two is written off to policy because this company just can't get it right. It never has. It has always been this way no matter how many semiannual management teams we went through who promised to change our worlds and get it right. Last thing, and this one drove me bonkers, this dealership is so secretive. They didn't even tell us when a CEO was appointed. They don't tell you anything, ever. Management will lie to your face and say they don't know what's going on, but they do and they're just being unnecessarily secretive. You don't know anything of what's going on, ever. No transparency here. You get most of your Hennessy 411 from office gossip.