Depending on your location, Hertz can be really good or really bad! - Recensione dipendente - Customer Service Representative presso Hertz

3,0
28 mag 2012
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Exciting work atmosphere, professional team (mostly), customer service experience, possibility for location transfer, good rental car discounts after probationary period, competitive bonus, paid weekly.

Svantaggi

Company leaves their counter employees high and dry as they book more reservations than they have cars. To be successful you must be pushy and annoy customers with insurance, gas, and upgrade sells. No set or promised breaks. Punishment (in my case) consists of docking your hours from 36 hours per week to 20 hours per week for several months and demotes you from CSR to driver (still wearing shirt, tie and slacks in 95 degree weather)

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5,0
9 gen 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Replies quickly fo all communications

Svantaggi

Not at this time as I am on-boarding

2,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It is possible to make a difference if you are determined enough. Many engineers work hard and most try.

Svantaggi

The company has a ton of tech debt that it recognized, but is not being addressed. Management controls the time, scope and so quality is falling. The people they have hired lack fundamentals understanding of software development practices. The company often will make decisions to save small amounts of money with their facilities and tools they give to employees without understanding the opportunity cost that was lost. Overtime is required. You can't work here if you want to have a family or keep your family from hating you. Title inflation is real. Many people are actually performing one level down from their stated title and those that are not are only not failing due to putting in crazy hours. Middle management wont stickup for their people to ensure they are not burning out. They see it happening multiple times in front of them and they do nothing.

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