Vantaggi
Nice coffee machine. No state income tax. Very accepting of trans people
Svantaggi
After a week of training you are expected to perform at the same level as people that have been there over 6 months. No job security at all. You are graded solely on the amount of tickets you solve in a day, that is all that matters to them. It doesn’t matter if other coworkers give you praise for your work or if you help them with a problem, you didn’t hit the number? Ok you’re fired. The system went down one day for over an hour, preventing everyone from solving tickets, so that day clearly I wouldn’t hit the number. Doesn’t matter you didn’t hit the number. As I was the lowest level employee, there are certain customer complaints that I was not authorized to handle, so I have to pass those up to a manager. Only those do not count towards my daily goal even though they still require work to be done on them before it can be passed to the manager. The policies are not straight at all. The HR trainer said on our first day that we can listen to music, however, the CTO walks around and will write you up if you are caught listening to music. After my first week, I knew I was going to get fired in a week. They said I have a week to get my numbers up or that’d be it. How is that a way to motivate and nurture your employees? By threatening their job? So I started to apply for jobs after that meeting. They play music on speakers throughout the whole office, there in no quiet place at all. How can you focus when you’re listening to music you don’t like? The CTO is Aleksandr Kogan. Look him up and decide is that really the person you want to work for?