Great company with supportive leaders and work-life balance - Recensione dipendente - Client Service Representative presso High Rise Financial

My first year at Highrise Financial has been a great privilege. As an after-hours agent, I learned to work independently with minimal supervision. The training and guidance from supervisors helped me gain confidence in my role. I also appreciate the supportive and friendly work environment.

There were times when working independently was challenging, especially during busy periods. Communication can sometimes be improved for better clarity and efficiency.

Compensation - a decent base salary but commission is very unpredictable and out of your control what the UW team approves Coworkers are nice and supportive (when they’re not being laid off)

Management is extremely disorganized and sets unrealistic, constantly changing goals. Decisions are made based on short-term profit rather than employee success or stability. Layoffs happen constantly and without any reasoning, other than cost-cutting and greed. Work is regularly outsourced to South Africa and the Philippines so the company can pay as little as possible. There is absolutely no work-life balance. If you take a day off you will still receive nonstop calls, texts, and emails and are expected to respond. Boundaries are not respected at all. Territory management is a mess. I, along with others, were hired for a territory that already had existing reps working it, something leadership somehow “didn’t realize” until after hiring multiple people. This led to constant internal conflict and lost opportunities through no fault of the reps. The company hires reps who break contracts at other companies that take clients within territories you’ve already built and worked hard on. Overall, leadership lacks ethics, organization, and respect for employees. If you’re looking for job stability, fairness, or a healthy work environment, this is not the place.