Smoke and Mirrors - Recensione dipendente - Manager presso Hilton

2,0
8 giu 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

PTO program is nice with regularly accruing, rolling hours. A big effort to have fun on-site events for team. Ability to move to different departments, positions, or hotels anywhere.

Svantaggi

Handling of COVID was atrocious internally. The company laid off thousands of people, expected those remaining to do quadruple the work, failed to communicate to anyone what the long term plan was for return to work, and then the CEO has the nerve to tout financial gains in 2020. Gross. Salaried management positions are grossly underpaid compared to other industries, especially for a company expecting managers to work a minimum of 50 hours per week. They will slowly milk out every last ounce of effort from anyone. They flex on work/life balance, but there is NO work life balance as long as you are cutting hourly schedules. You could give everything and you're still only a number and replaceable. Corporate is a mess. Any directives and standards are not planned well, not tested, rolled out in a wild way and the Lobby constantly has contradicting standards documents.

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5,0
2 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Best top workplace ever. Good benefits

Svantaggi

Can be a lot of workload

2,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Different services and softwares provided by Hilton are convenient to have access to.

Svantaggi

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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