Need to get back pride lost by Blackstone - Recensione dipendente - Reservation Agent presso Hilton

2,0
23 mag 2010
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working from home is way more convenient. I do like making reservations as I have been doing that the last 12 years or so.

Svantaggi

Unfortunately the work at home jobs require taking a pay cut. In addition getting the computer running at the start of shift is 20-30 minutes unpaid time. In addition we need to check our stats and do computer corrections which is additional unpaid time. I do additional functions on my own time as well because doing them on company times would bring my stats down and then by threatened with a write up which would lead to termination. Since they have been on the kick of hiring mostly part timers, seniority counts less as I am working more holidays and worse hours than say 3 years ago. There has not been a shift bid in close to 3 years when we used to have them every six months.

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5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Super friendly, flexible hours, good management

Svantaggi

On your feet for hours, miscellaneous tasks at times

2,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Different services and softwares provided by Hilton are convenient to have access to.

Svantaggi

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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