Ótima empresa - Recensione dipendente - Customer Experience Specialist presso Holafly

Flexible remote work setup, international team, and a good environment to practice English and Japanese. The work helps improve customer support skills, communication, and problem-solving. Training materials and tools are useful for learning the process.

The job can be fast-paced during busy periods, and some customer issues require patience and careful handling. New starters may need time to get comfortable with the systems and internal processes.

The salary and nothing more.

The management and communication at this company are extremely poor. The leadership frequently makes baseless accusations against employees. During my interview, I was outright lied to, and they constantly change policies without any notice. The working conditions are intolerable—you work 8 hours straight without any time for bathroom breaks or meals, and you are expected to handle 7 chats simultaneously. This is inhuman. This is the worst employer I have ever worked for. Moreover, the commission targets are utterly unrealistic, and the salary for the amount and type of work required is laughable.