I Love Homebase - Recensione dipendente - Customer Success Representative presso Homebase

4,0
4 giu 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Team Environment Founders John & Rushi love their Employees and their Customers Great Training Program. Chris is fantastic and will devote time to make sure you understand the process My manager is fantastic. Great leader and truly cares about his people and their success If you want to move other areas they will help you do that and encourage you to do so. Just put in the time and work Education credit. My Codecademy sub was covered. The people team is great! Remote work during covid 19. Hopefully we can continue remote work afterwards. 3 weeks of vacation starting off 401k and Insurance is great.

Svantaggi

There are some leadership that isn’t great on the CS team. I was almost forced out before I moved teams. If you work in sales, your commission is penalized if you take vacation or are out sick. This would give us more freedom to make sure we go to the doctor for check ups and take much needed vacations. We can do a better job with internal communication. CS pay is low but they are working to improve that as the revenue increases.

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5,0
20 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Excellent leadership, smart and humble coworkers, and a product that genuinely solves the challenges of real small business owners — great if you’re mission-focused. The company is also super well positioned to navigate the AI transition through smart internal bets and the scale we’ve already built.

Svantaggi

We’re so ambitious! It’s important we pull back and focus on doing fewer things extremely well.

2,0
7 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

San Francisco office is conveniently located, clean and functional. Catered lunches Lots of opportunities to learn and apply AI Overall a stable and profitable company Competitive pay, okay benefits. Serves small businesses

Svantaggi

Longstanding leadership still functions like it's a scrappy Series A and are not adapting to what an established mid-sized businesses needs. Comically unrealistic goals, seemingly no long-term strategy, and an obsession with “working fast”. The constant pivoting feels like spinning in place, not forward progress. Obvious good old boy club across the org. They will close ranks and sabotage revenue if they feel threatened by a woman. Middle managers are afraid to be honest with leadership about problems. Heads of departments don't know company-wide priorities. Get mad at ICs for following those priorities instead of jumping to their pet projects. Competitive, defensive, and cliquey environment. Trying to facilitate cross functional teamwork is met with suspicion and contempt.

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