Homethrive

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Beware - Recensione dipendente - Concierge presso Homethrive

1,0

19 mar 2026

Concierge

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Fully Remote Rewarding work helping caregivers with resources to care for their loved ones.

Svantaggi

Experience does not matter to the leadership team. Their members suffer from the lack of competent decisions and maturity on the leadership team. They are constantly pushing us to do more and let people go with no regard for our workload. The Care Guides believe they are superior; leadership gives them all of the credit for what we accomplish as a team, and the Care Guides treat concierges disrespectfully. The owners will lie to you and make you feel safe to bring issues to their attention. I witnessed 2 of our best concierges fired for bringing serious concerns to the owner's attention. They cared about our members and were trying to help improve things on behalf of the concierge team and improve the members' experience. I learned a lot from them and thought they should have been leading our team, but instead of promotions, they were fired. This has left me with feelings of confusion, affected the morale on our team, and led to a lack of trust in the leadership team ever since this happened. If you are not a Social Worker with a Master's Degree, they will treat you like you are less than. Most of their Care Guides lack experience, and the experienced team members are treated poorly simply because they are not social workers with a Master's Degree. The company is not a good place to work. The narcissistic Care Guide managers will make your life miserable.

Risposta di Homethrive

Thank you for taking the time to share your experience; it's clear you care deeply about the members you serve and the team around you, and that dedication means a lot. Reading your review, we can hear real frustration and hurt, especially around the colleagues you respected and what happened to them. We won't dismiss those feelings, and we don't want you to feel like this is a form response. We genuinely want to understand what you've been experiencing. If you're open to it, we'd encourage you to connect with HR directly, not because we want to manage a situation, but because we'd hate for someone who has given 3 years to this team to feel unseen. That conversation can be as private and candid as you need it to be. Thank you again for speaking up. Your voice matters here, and we hope you know the door is always open.

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5,0

19 set 2025

Director of care management

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

We are a mission driven business that promotes a positive culture of inclusivity, collaboration and transparency. It is an environment that welcomes fresh ideas and perspectives and where I am able to make meaningful change and my contributions are valued. I have been able to develop my skills in areas where I did not previously have experience.

Svantaggi

Changing priorities (not really a con, just sometimes difficult to quickly pivot and adopt new processes and goals)

1,0

31 mar 2026

Dipendente anonimo

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Admirable mission, people who care, remote work

Svantaggi

I was hired for a new position, with descriptions of supporting a specific project. When I onboarded, it turned out the project (and my performance expectations) were completely different. I was hired under one supervisor and moved to another within 3 weeks of my start date--and I found out by checking the company org chart. There is a severe lack of communication, and an unclear purpose.

Risposta di Homethrive

Thank you for sharing this feedback, and we're sorry your experience didn't reflect the role you were hired for. Starting a new position only to find the scope and expectations have shifted is genuinely disorienting, and learning about a reporting change through the org chart rather than a direct conversation falls short of how we want to treat our team members. We take this seriously. Clear communication from day one, especially during onboarding, is something we're committed to improving. This feedback alone gives us enough to make meaningful changes, but if you ever want to share more, we welcome the conversation.

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