Greedy leadership, burnt out employees, heartless layoffs - Recensione dipendente - Dipendente anonimo presso Hopper

- Leadership that flexes constantly when things are good, is silent when things go bad Lies about culture: - Touts being "customer obsessed" but treats the customer service team like garbage and has never given an indication of caring about whether customers get answered - Customer-obsessed, advertises no hidden fees, has an opt-in tip hidden below the fold to trick customers into paying $5 per passenger, per booking. - Mentions "data-driven culture", uses data from hidden, opt-in tip, as proof that customers want to give Hopper a tip - "Do the right thing" somehow translates to laying off 200+ employees during a global pandemic at the first sign of something bad, making customer service employees take pay cuts while leadership silent on whether they took pay cuts to help save more employees in a time when no one can hope to get a new job.