This company is a joke - Recensione dipendente - Senior Travel Experience Agent presso Hopper

They absolutely tanked their online reputation by switching to a live chat system. There was no way to effectively keep up with traffic and they left many customers stranded. They treated their employees like slaves and any mention of mental health was met with annoyance. So many employees left, as the new systems were downright destructive to employee well being. The maximum volume for a customer service agent was to have 3 chats ongoing. Most employees had more than 10 at all times and good luck trying to complain about it. Your complaint will go unanswered. The scummiest response of all time to a pandemic. While some cuts may have been necessary, Hopper's upper management cut over 200 employees. Why? In order to transition their workforce overseas as they had already been planning for months. This just let them show everyone out the door quicker. No empathy. I was interviewed for a promotion on March 29th and let go April 6th. Many other employees have a similar story as I do. Hopper's motto should be: Burn out our staff, then kick them overboard.