Great Opportunity For Entry Level Positions - Recensione dipendente - Technical Support Representative presso HostMySite

Plenty of fun things available in the break room. $.05 snacks/drinks, Keurig machines, free cereal, sometimes bagels. Video game consoles, ping pong table. Almost everybody I worked with was awesome. Managers were awesome people, minus the one or two that didn't know how to effectively do their job. To be fair, half of the customers were fantastic, and I'd probably hang out with them outside of work. When stuck in the office due to a storm, they stocked us with snacks and we watched Batman at the end of our shift.

Many workers are HEAVY COMPLAINERS. It was as if they loved to be miserable. Many customers ha insane requests that would have nothing to do with their subscription but expected it anyway. The medical benefits used to be great but they were dismal when I left. Difficult to change your shift. Expected to come into work even in a state of emergency, but at least they offered the opportunity to work from home in extreme cases.

Great benefits Free snacks, drinks, pool table, Wii and PS2 to play Hour long lunches Very loose dress and appearance code Long training period before working on the floor Nice equipment to work with (i.e. powerful computers, dual widescreen/flatscreen monitor setup)

Clickish environment VERY few females (If you are a female, you will QUICKLY get disrespected on the phone as the majority of the call center are males. Customers automatically assume you dont know what you are doing or are a secretary as soon as you answer the phone.) If you have a question, please already be techie, because your answer will come in the form of the most technical words the person can use. Your expected to get the caller information, analyze, and solve cases in 5 mins. Does not help if the person you are talking too barely knows anything about technology, but it is still put on you for being on the phone too long. Only a couple sick days Expected to be to work regardless or conditions outside. (I lived about an hour from the job and we had a blizzard where roads were being closed down. I was told I was still expected to work and had to go because I was still in my probationary period. I still have a scratch on my car from sliding at 8MPH and hitting a rail.) Management is selective in who they are cool with and who they push Some people dont do their share in their workload, as you take on cases and chats on an honor system. (I even mentioned this to management and nothing was done about it while I was there.)