Great culture, awful customers. - Recensione dipendente - Technical Support Representative presso HostMySite

Great Benefits Break room stocked with food and drinks daily Fun work environment Lots of friendly employees (all willing to lend a hand) Newark office is in a great location (easy to find a place to go for lunch) Great company events and other money-making incentives Somewhat Flexible schedules Great starting pay This is a great place to start your journey down the path of working for a hosting company or just in the IT field in general. The company is loaded with intelligent employees and a knowledge base to help the new employees along. They want you succeed and give you the proper tools to do so. There are a lot of advancement opportunities that start within the company before looking for an outside source.

Commute/Traffic (driving the interstate to get back and forth, ~30 mins) Staffing can be an issue at times, which can lead to stressful days Customers can be a pain (that is in ANY customer service position)

Great benefits Free snacks, drinks, pool table, Wii and PS2 to play Hour long lunches Very loose dress and appearance code Long training period before working on the floor Nice equipment to work with (i.e. powerful computers, dual widescreen/flatscreen monitor setup)

Clickish environment VERY few females (If you are a female, you will QUICKLY get disrespected on the phone as the majority of the call center are males. Customers automatically assume you dont know what you are doing or are a secretary as soon as you answer the phone.) If you have a question, please already be techie, because your answer will come in the form of the most technical words the person can use. Your expected to get the caller information, analyze, and solve cases in 5 mins. Does not help if the person you are talking too barely knows anything about technology, but it is still put on you for being on the phone too long. Only a couple sick days Expected to be to work regardless or conditions outside. (I lived about an hour from the job and we had a blizzard where roads were being closed down. I was told I was still expected to work and had to go because I was still in my probationary period. I still have a scratch on my car from sliding at 8MPH and hitting a rail.) Management is selective in who they are cool with and who they push Some people dont do their share in their workload, as you take on cases and chats on an honor system. (I even mentioned this to management and nothing was done about it while I was there.)