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      HubSpot

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      A Company That Cares - Recensione dipendente - Customer Support Specialist presso HubSpot

      5,0
      17 feb 2017
      Customer support specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      I have only been working at HubSpot for four months but I could not be more pleased. It is extremely evident that this company cares about the well being and success of its employees. Yesterday, for instance, I had a customer address me with extremely hurtful and inappropriate language. Shortly after the call, I was contacted by a fellow colleague who assured me that I did absolutely nothing wrong and that she would be following up with the customer to explain to him that he cannot treat HubSpot employees with such disrespect. If you end up deciding to work at HubSpot you will constantly have a team of amazing and talented individuals to stand up for you and guide you to success. Other Pros: *I am constantly learning new and amazing things about the inbound marketing space. *Unlimited Vacation & Sick Days *AMAZING co-workers *Room for advancement *The negative customer interaction that I chatted about above is extremely rare. I would say 95% of my customer interactions are extremely positive and rewarding.

      Svantaggi

      I have not experienced any cons.

      avatar
      Risposta di HubSpot
      9y
      First things first, I'm sorry you had that experience with a customer. I agree our customers and partners are by and large amazing, but I'm sorry you had a negative experience with one, particularly given that it was hurtful in nature. I am, however, delighted to hear that your colleagues were there to support you when you needed it, and that you know you have a deep bench of people (myself included) here to help you and support you through your career growth. Thank you for helping our Portsmouth team grow and for the review, hope to see you the next time I visit! Cheers, Katie

      Esplora altre recensioni su HubSpot

      5,0
      30 apr 2026
      Account executive
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      HubSpot is a great product especially with all the addons

      Svantaggi

      Need better training into each hub.

      2,0
      22 mag 2026
      Individual contributor
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Svantaggi

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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