Lack of growth for Success and Support Departments - Recensione dipendente - Senior Customer Support Specialist presso HubSpot

2,0
10 feb 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Autonomy - Company Culture - Great Perks - Solving interesting problems

Svantaggi

- Do not reward performance in Support Department - Internal mobility is not common out of department - Low ceiling (hit you salary cap after 1 year in role) - Would not recommend to anyone wanting to advance their career in any other department other than Support.

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Risposta di HubSpot
3y
Thanks for the feedback-this is a tough one because Support has the highest internal mobility velocity of any role at HubSpot. With that said, I know that folks who had specific moves or timelines in mind can get frustrated, so heard and understood that we have to keep improving here. Thanks for the feedback and sorry to hear you didn't have a great mobility experience here. -Katie

Esplora altre recensioni su HubSpot

5,0
30 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

HubSpot is a great product especially with all the addons

Svantaggi

Need better training into each hub.

2,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Svantaggi

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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