Vantaggi
- Remote Options - If you love to be micromanaged by a tight knit social group who will bleed you dry in exchange for a monotonal 'thanks' - then you'll love it here. - You can use your own laptop because they may not give you one. - If you love management who are incapable of taking responsibility for their own mistakes and pass the buck at every opportunity then you will have so much fun here.
Svantaggi
As a former customer service representative, I wanted to share a review of my time here. Buckle up, because it's a bumpy ride. Let's start with the workload. Boy, oh boy, it was a mountain to climb! We were drowning in a sea of customer inquiries and complaints, with no life raft in sight. It felt like we were expected to handle an impossible number of tasks, and the management turned a blind eye to the toll it took on our sanity. It was like juggling a hundred balls at once without any hands. Not a pretty sight. What’s worse is management would micro-manage as though it was a game, didn’t matter what time of day it was, they’d slack, email, call, whatsapp, yell, heck, I’d say they even thought about training and sending carrier pigeons. Now, let's talk about the moolah. The pay was, frankly speaking, abysmal. I mean, seriously, it was pocket change compared to the effort and dedication we put into our roles and to the industry standard. It felt like they were trying to squeeze every ounce of energy out of us while offering pennies in return. Needless to say, it left a sour taste in our mouths. Not to mention they asked me to use my own laptop instead of providing me with one? I said no, and as a further attempt to coax me into the scam of putting my own computer through wear and tear, he told me that he used his own. Well that’s all very well and good, but just because you have a personal relationship with the founder of the company who would happily buy you a new laptop, it doesn’t mean he’s gonna do the same for me? And oh boy, the management. They were stale alright. It felt like they were in their own little bubble of favouritism, completely oblivious to the issues brewing under their noses. It was a real downer to see certain individuals getting all the perks and recognition, while the rest of us were left in the shadows, scratching our heads in frustration. Some management have clearly been there since the start and felt secure enough in the relationships that they’d made with the higher ups to know that no matter what they did they’d be secure. Management really played up to the pecking order. Howling with fake laughs if anyone senior was nearby, it was desperate and disheartening to watch. Management have been there for so long It's like they had a magic shield that protected them from any criticism or accountability. Not cool, management, not cool. To top it all off, there was a major communication breakdown between the higher-ups and us frontline soldiers. Our concerns, suggestions, and feedback fell on deaf ears. It was as if our voices were trapped in an echo chamber, never reaching the people who had the power to make positive changes. It made us feel like our opinions didn't matter and left us spinning our wheels, so to speak. All in all, my experience as a customer service representative at this company was a rocky one. The workload was unbearable, the pay was laughable, and the management was stuck in a favouritism bubble. It's like riding a bike with a flat tire and no handlebars. I wouldn't recommend this company to anyone, whether you're looking for a job or planning to rent a bike. Save yourself the frustration and find greener pastures elsewhere. Stay pedalling, but maybe not with this company.