CCS - Recensione dipendente - Customer Care Specialist presso Humana

1,0
20 lug 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There is nothing positive to say about this company

Svantaggi

The leadership (Supervisors and Front Line Leaders) is a huge JOKE!!! The FLL's get to do whatever they want without being checked for their behavior. Some of the Supervisors and the FLL's are friends so it won't do any good to report them because absolutely nothing will happen to them. The HR is a bigger JOKE as well...no need to go to them either because nothing will happen. Some of the FLL's have no Integrity at all--they will lie for each other as if this is some type of secret society to cover their own unprofessional behavior. They do not know what personal life/work balance is and if you have a family or any type of life, it means absolutely nothing to those people. The Tempe site is a huge melting pot where anything goes, at least with leadership.

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5,0
7 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Awesome company with best industry standards

Svantaggi

Nothing I could notice , very good company

1,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working from home, that’s about it.

Svantaggi

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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