Care Coach - Recensione dipendente - Care Coach presso Humana

The LTSS program may not be reflective of Humana as a whole, however, the depiction of the role responsibilities is very obscure. It sounds great at the interview with decent pay with mileage, however, they really really make you work for it. Although they recently changed to non-exempt, there are care coaches working over 40 hours per week without overtime pay. The culture of the company is fear driven and nothing has changed despite multiple complaints to HR. There have been multiple investigations regarding the unethical practice of the department through the Ethics Line. Upper management employs favoritism and borderline prejudicial hiring practices (they're all the same ethnicity, background and they are all friends). In addition, I was retaliated against when I reported fraudulent issues within the company. Responsbilities are vast and beyond the role expectations presented on paper. They are currently working off of two different documentation systems. Directives are disorganized and change from one day to the next. It is perhaps a good stepping stone for a person without a family, but not a good career choice for a professional. There are work from home opportunities, however, due to the extensive needs and high turn over rate, it is more field based and clerical work than WAH. At times, they push for mandated over time due shortages. I love working with my clients and built a positive working relationship with them as well as the providers. It allows for positive networking opportunities. With that being said, the provider relations department places a lot of responsibility on the care coaches. There is lack of support from that department as well as management. It was not a favorable experience for myself and many others that have left.