Vantaggi
Great pay. Work from home. Flex schedule.
Svantaggi
There is no benefit to working hard. Promotions are not based on performance. Mass hiring and mass layoffs are a yearly occurrence. Organizational structure is in constant flux resulting in a workforce who barely knows who they report to. Fired on 7 year anniversary. This happened literally 30 minutes after a department meeting where it as announced that 40 new associates in Puerto Rico will be hired on. Termination reasons were true at surface level, but dont tell the full story. Fired for: -Not responding to an email within 24 hours. Which email? one of the 15 sent daily of which it is unclear whether or not a response is required? -Missed production this month. First time in 7 years missing production. Production was only missed because I was working right from a work list provided by management. In fact, this was the first month I said to heck with my own way or doing things and worked strictly from the list they provided. -Idle time too high. I do agree idle time is high, but no matter how consistently work is getting done idle time is always over their expectation. The idle time counter is ill understood by management and is micromanagement at its finest. How can idle time be 3 hours a day, yet production goals are far exceeded? Hours worked are more important than work done. -Case out of compliance. An aged case was found nearing the compliance deadline. Email was sent to management about said case. Management said they would take care of it. This was all documented via email. Case was not taken care of by management. The case eventually aged out of compliance and resulted in a write up. After 7 years of service and never missing a performance bonus or a day of work, there was no acknowledgement of the good. Only mention of the final month where new systems are creating chaos within the department and mistakes were being made.