A company that talks a good game but fails where it really counts - Recensione dipendente - Telephone Sales Agent presso Humana

This is aimed at prospective employees that plan to work in direct sales also know as DMO. I was hired, went through many weeks of training and was on the production floor before I ever saw the commission payout document. Many of my fellow trainees asked our trainer and other management employees when we came in contact with them and all refused to discuss commission, in fact the 'C' word was taboo. No one would discuss it. Finally it was presented in a contract form and we had to sign it. As a telephone sales agent you get $14 per hour and $50 when you sold a Medicare Advantage policy, $25 for dental and $10 for a drug plan. As a comparison a field agent get's $450 for a Medicare Advantage plan. The selling season runs from 10/15 - 12/7. This is when Medicare allows open enrollment for most Medicare recipients. Humana will hire once per year so they have plenty of agents on the phones at that time. The rest of the year only about 20% of the agents take inbound calls, the rest are place on outbound cold calling. The outbound calling works with automated dialers that dial from the same tired block of phone numbers. Customers would get calls a couple times per week, because even if they got angry and slammed the phone down, once the dialer finished the block of numbers it would simply redial from the beginning. How did you get on inbound while everyone else is cold calling? Well favoritism played the biggest part. They like to say you earn your way into inbound but in reality each team manage submits names from their team in closed door meetings. The reps on outbound spend most of the year trying to live on $14-$15 per hour. For a health insurance company that tells you all the time they are all about "wellness" their employee health choices are the pits. They offer only high deductible plans that don't pay a dime until you pay out of pocket. On top of the impossible task of trying to sell plans while cold calling you catch constant harassment from the team manger because you don't have any sales. Our team manger used to take her entire team into a meeting room and tell us all of the great things she was doing for us (donuts, coffee and milk shakes) then she would belittle us and start crying because she wasn't the number one team.