Hard - Recensione dipendente - Appeals and Grievances Representative presso Humana

The job is really hard to understand, they are constantly changes and it seems that management is almost impossible, your job depends on the subjective opinions of people from other departments so you find yourself constantly arguing with other departments because they never approve your requests in order to continue. Metrics are extremely hard because in most of the cases documentation received is unclear and finding the providers or billing representatives is difficult.