Vantaggi
The benefits are relatively good, but not great when compared to even Marketplace plans. People outside of DMS Sales seem to like the company.
Svantaggi
The micromanaging! It’s a work-from-home call center environment and they have something called “Aux Time” or as some of the managers call it “AUX Hawk!!” Aux is when you have been off the phone and not taking incoming calls. Now, I am not an employee who is EVER late from breaks and I am ALWAYS on time (mostly sitting at my computer early most days!) and the managers often EMAIL to all a list of people who are off the phones, even if it’s their lunch break! Micromanaging at its worst! If you make one mistake, you’ll get written up. In the past year, we have had 4 different managers because the atmosphere is HORRIBLE! Had I known it was going to be like this, I would’ve kept my previous job! But I took the job because outwardly, in the communities we serve, Humana “seems” like a great company! They want WE employees to treat Humana Members well - but how can we do that when The Man’s foot is on our neck- waiting for us to make a mistake? If you’re thinking of coming here to work for DMS, DON’T! The DMS management is straight up Trash!