Vantaggi
OT payments were nice. Was able to maintain basic living expenses.
Svantaggi
Lack of care, compassion, and commitment to employees during AEP. Metrics change weekly with unrealistic goals. Tier system sets you up for failure. you are expected to perform in a very stressful environment. Will terminate you if you if you express any concerns about mandatory OT. Will permit 1hr lunches and wellness breaks and then say you are off que for hours and fire you for call avoidance. Can earn PTO but will put in on black out so you can never use this time off and will fire you if you try to request your own PTO even for family emergencies. You pay for health and life insurance benefits that you will never get to utilize. Work life balance is impossible. Unethical business practices to keep the owners and stockholders rich. If you are ready to become a robot/machine and drop your humanity then this is the place for you