So much potential, but a lot of flaws - Recensione dipendente - Dipendente anonimo presso Humani HR

During the interview, the message was work/life balance, flexible schedule, and the ability to set your own hours in relation to how many billable hours were required (up to you if you want to go over the minimum to make a bonus), but pretty quickly it became "why aren't you billing 40 hours a week?" regardless of internal meetings and/or responsibilities, or whether or not you actually wanted to make the higher bonus percentage (spoiler alert: some people would rathe have a healthy balance than a couple extra bucks). Never truly off, even when on PTO - leadership says to disconnect, but there is a clear expectation to be available if something is needed, and there's not enough backup, so if a client needs you, you feel obligated to help them. Pay is low for the amount of work being done. The billable rate being charged to clients is more than 3x what employees are actually making (& that includes the once a year discretionary bonus). With that kind of margin, you would expect stellar healthcare and other benefits, but the insurance is basic and 401k match is the bare minimum. Toxic positivity culture - everything is always great, we clap for every small announcement or perceived achievement, and any questions or constructive feedback are labeled as negative and hostile. Only positive feedback from annual surveys is discussed with the company as a whole, not a single mention of areas for improvement or growth. No room for advancement unless you drink the kool-aid and pretend there's nothing wrong. One of the company values is professional development, but only 12 hours a year is allotted before it has to be done on personal time. Not to mention those 40 billable hours a week that are required before you even start to consider professional development. And forget coaching or true people management - leadership expects that even during a 30 minute 1 on 1 between a manager and direct report, that at least some, if not all, of that time should be used to talk about clients and therefore be billable. No true Operations leader to actually handle the strategic growth of the company. Constantly bringing in new clients until the current employees are overworked and burnt out, then hire a bunch of new people and throw them in the deep end to ease the workload (but really add more work to get those people trained/redo their sub-par work), and then repeat this process over and over. US team is overworked and undervalued. Difficult clients are allowed to mistreat employees, and if an employee requests to be taken off an account, they are met with the toxic positivity - it's a learning experience, not every client is great, just keep doing what you're doing and it will get better (even when it's been over a year and it hasn't). Clear lack of diversity in hiring, and clear microaggressions happening at the leadership level. Severe micromanaging at the leadership level - instead of spending time on figuring out how to better allocate work and resources, there's a disproportionate focus on daily billable hours and how each individual employee is spending their time. You hired adults, treat them like adults.