Technical Support - Recensione dipendente - Technical Support presso HungerRush

Great team culture Competitive product Collaborative work environment

The company is undergoing much needed changes to help transform the organization - working at any company undergoing such changes is not for everybody. This isn't necessarily a Con, but for anyone looking to join HungerRush, prepare to roll up your sleeves and get to work.

It's a job at the very least. Positions outside of customer support have supporting leadership that empower their employees.

"Directors" of customer support change every few months, typically because the last found a better position. Current management is an absolute mess and squeezes the remaining people that haven't had the sense to quit or find a new job. Pay is positively awful, rate for most positions is roughly 60% below market rate and discussing pay rates is AGAINST company policy. Managers that are part of meetings often joke about the performance of frontline agents BY NAME and group listen to calls said agents participated in. One such manager (a step below the director of support) will gaslight you and everyone around you into getting their way. Customer support is comprised of back to back to back calls all day every single day with no breathing room to work on customer tickets, leading to high customer churn rates and frequent verbal abuse from customers. The assumption is that you can work your tickets between calls, which is never any longer than 5 minutes at a time. Complaints are received as "combative" by support leaders from the top all the way down (director level down to middle management).