Make reservations and handle any escalations. - Recensione dipendente - Guest Service Specialist presso Hyatt

2,0
4 ago 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible schedule. People are nice. You get 12 free nights a year. Commissions. You can be a remote agent. Great managers.

Svantaggi

It's a phone job. You sometimes feel like you can't breathe because of back to back calls. You have to offer a Hyatt Credit Card to almost every caller. People who get upset and ask for a manager are given to you. If they still don't feel your responses for sufficient you can transfer them to the next "manager". Promoting up sometimes feels like a pay cut since you can make more on the phones.

Esplora altre recensioni su Hyatt

5,0
6 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Steady full-time income and consistent work schedule available

Svantaggi

Physically exhausting work over long daily shifts

4,0
19 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fair pay, decent PTO, can be a very flexible work environment if you have a caring leader. Hospitality is a fun industry that tends to attract interesting people--ability to travel and work with diverse cultures is great.

Svantaggi

Constant reorganization/restructuring post-COVID, and growth that outpaced scalable infrastructure. Some long-time employees very set in their ways, can be hard to make meaningful impacts on ways of working even when the org has changed on paper.

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