Hyatt Reservation Center in Omaha is horribly run - Recensione dipendente - General Sales Associate presso Hyatt

1,0
28 mar 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

They do offer perks (like gift cards that are taxed as bonus wages) and free room nights per year (however you are not really given any time off to use them, and they are rarely available).

Svantaggi

Everything about this place is wrong. Management makes horrible policy decisions which causes a mass exodus - then they punish everyone left by making them work mandatory overtime and making even worse policy decisions. The turnover rate is ridiculous even for a call center. They spend little to no time actually supporting the overworked and over stressed phone agents. More time is spent coming up with complex stat requirements so they can fire people for being a fraction of a percentage off in call time or conversion. What's that you say? Our guests have a 20 minute hold time today? I can't do anything about that right now, I'm trying to fire this guy because he only converted 40% of his calls into reservations last call cycle! The nerve of this guy!

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Risposta di Hyatt
12y
We are sorry that you did not have a good experience with us. At Hyatt it is our number one priority to take care of our employees and our customers. The policies and procedures that we have in place ensure we are fair and consistent and uphold the values and expectations of all we interact with. During times of extraordinarily high call volume, it is necessary to require overtime so that we may properly service our Hyatt guests. We appreciate our associates’ commitment to guest service as we understand that working overtime may make personal schedules difficult. While these times may be challenging, we continue to see tremendous growth within our company which will provide more positive opportunities for our associates in the future. Thank you very much for sharing your feedback. If you would like to further discuss your concerns, we welcome you to contact us directly.”

Esplora altre recensioni su Hyatt

5,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

hyatt employee benefits with discounted rooms worldwide

Svantaggi

nothing really! I love it here

4,0
19 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fair pay, decent PTO, can be a very flexible work environment if you have a caring leader. Hospitality is a fun industry that tends to attract interesting people--ability to travel and work with diverse cultures is great.

Svantaggi

Constant reorganization/restructuring post-COVID, and growth that outpaced scalable infrastructure. Some long-time employees very set in their ways, can be hard to make meaningful impacts on ways of working even when the org has changed on paper.

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