Vantaggi
location, friendly ground floor staff and install crew.
Svantaggi
extreme levels of harassment by both patrons and within staff are tolerated. the worst things I've ever seen in a job happened here including a child being berated by a couple at which point a gallery operator screamed at the child's mother that the "ICA accepts all peoples rights to express their opinions!" I was touched/grabbed/groped/misgendered/outed/threatened in front of and by managers. some coworkers gave patrons advice on how to approach me with criticism that technically was not hate speech. All of this was directly related to sexuality and gender expression in some way. I brought the issue to managers and HR while also several times requesting to be moved to a less intense environment within the building. Instead I was investigated for misconduct after being publicly outed by a gallery operator during an incident of unprovoked phobic aggression with a patron. that operator also loudly described part of my schedule and train line I take. people waited for me after my shift on the silver line. Out coworkers using they/them pronouns did not last very long. regardless of sexuality make no mistake: this is a demanding job.