Salary / Work load - Recensione dipendente - Customer Support Consultant III presso IDEXX Laboratories

1,0
7 nov 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

extra snacks, friday free lunch from the truck

Svantaggi

onsite 5 days and shift starts at 6am based on the workload, no sufficient pay. Stressful! no proper training material and yet that is a freaking old system even if you come from software background, it is very hard to understand that veterinary software system because no sufficient training material in that company. Even if there is, you are finding it difficult to answer customer's questions as they put you on the spot to answer customer calls after like 2-3 weeks of joining. They are highly likely to recruit nurses who have worked in vet clinics and who have used that same software previously Management /TLs don't know anything about how the software works. People are stuck in the customer support team (they just don't like being there) for years until they get an internal opportunity to go to a different team Every week 1-1s happening when you are new and it sucks - you just don't know what to tell and it is an absolute stress, yet you are struggling a lot to understand that software.

Esplora altre recensioni su IDEXX Laboratories

5,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great team/people. Cutting edge technologies. Fantastic Agile framework. They actually follow the process! They really care about animals.

Svantaggi

The BSA position is odd, since you're not actually gathering requirements from the stakeholders. You get them from the Product Owner. You still refine the stories and discuss as a team and clarify things and questions go back to the stakeholders if needed. VERY low pay.

2,0
4 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good pay and benefits, holidays off

Svantaggi

Constant pressure from upper management

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