Vantaggi
- Proper work-life balance: no taking work home; - Rather flexible schedule; - Nice coworkers and immediate management;
Svantaggi
In a few words: new store management. Since February, all non-salaried, non-FT coworkers saw their hours cut 40% with the explanation of "poor financial performance of the store", following a FY 2021 bonus. The store has been consistently outperforming IKEA goal metrics by 5-25%, and had been busy spectacularly busy before and remained after the hour cut. Such a cut is seen as a move to drive older employees out in order to optimize the budgets by eliminating RRSP match, higher hourly wages of said employees, and re-hiring students and teens on minimum wage with no benefits on 12 hrs/week. Needless to say, 30-40% of the total employee headcount left, and since the workload and compensation have remained the same, the result has been a nosedive of customer service quality, burnout of employees, loss in sales and customer satisfaction, and even more people winding up to leave the place. IKEA North York is a perfect management textbook example of how not to manage a successful business.