God-awful - Recensione dipendente - Sales presso IRIS Software Group

1,0
26 feb 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

At least tea and coffee were free.

Svantaggi

I recently concluded my tenure at IRIS and feel compelled to share my experience here on Glassdoor. While my time with the company had its moments, unfortunately, several concerning issues overshadowed the positives. Firstly, there seemed to be a noticeable lack of effective communication and receptiveness to employee concerns. Despite voicing my opinions and suggestions, I often felt that my input wasn't given the attention it deserved. This created a sense of frustration and disengagement within the team. Moreover, the circumstances surrounding my redundancy were perplexing. It appeared that my role was deemed redundant, despite evidence to the contrary. This raised questions regarding the legality and fairness of the decision-making process, leaving me feeling uncertain about the company's commitment to its employees' well-being. Furthermore, allegations against two managers deeply troubled me. It was disheartening to witness upper-management siding with the accused managers rather than prioritising the safety and dignity of the employees. Such actions undermine the trust and integrity of the workplace culture. Additionally, the CEO's visit to our office left much to be desired. While I anticipated an informative session about the company's vision and goals, it regrettably devolved into a monologue primarily focused on self-promotion. The lack of meaningful engagement and the patronising tone of the presentation were disappointing, to say the least.

Esplora altre recensioni su IRIS Software Group

5,0
6 gen 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I have been with Iris for approximately 5 months and have been incredibly impressed. The people I work with from my peers, leadership (including executive leadership) and my team, are amazing. Building relationships has been easy as most of the employees are open to it, are very collaborative and genuinely want to help! Iris is also focused on equality and ensure we all have a fair opportunity for growth. While we have a lot to do here, it is clear that we are valued.

Svantaggi

As a rapidly growing organization, we have some growing pains and some foundational processes, systems and flow that need to be updated and/or adjusted, but nothing that won't be fixed over time.

5
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Risposta di IRIS Software Group
1y
Thank you for taking the time to leave us a review. We’re delighted that you are enjoying your time at IRIS and recognise all the fantastic things we do for our employees. We’re proud to be a Great Place To Work™, and we’re committed to ensuring that all our amazing employees can bring their full selves to work, grow their career with us, shape our future as a business, and enjoy meaningful work. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team
4,0
23 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Lots of flexibility, not much micromanaging

Svantaggi

Flailing product leadership, poor customer service and onboarding experiences

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Risposta di IRIS Software Group
4w
Thank you so much for taking the time to leave a review, although we are surprised and disappointed by your comments. We recognise the critical role that strong leadership plays in making IRIS a great place to work and delivering outstanding customer experience, and we have recently hired new members of IRIS' Executive team in support of this. Customer service and onboarding are key priorities for IRIS. We are proud members of the Institute of Customer Service and have taken steps to improve both client and employee experiences, such as implementing advanced technology, customer-focused initiatives, and recognition programs like our Customer Hero Awards to celebrate those delivering exceptional service. These efforts reflect our commitment to creating a seamless experience for every customer and ensuring our employees feel supported in delivering that promise. We’re pleased to hear that you valued the flexibility and autonomy IRIS offers, as creating a positive work-life balance is an important priority for us. We're always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email ​EmployeeFeedback@iris.co.uk​. Kind regards, the HR team
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