Just okay - Recensione dipendente - BI Manager presso IRIS Software Group

Thank you for taking the time to leave a review. We’re delighted to hear that you recognise the opportunity across IRIS for career progression and development. We’re proud to be a company that puts out employees and our customers at the heart of what we do. We frequently run Net Promoter Score (NPS) surveys across our products with our clients to ensure that we are listening to our customers feedback and championing #Innovation to action their needs. We’re delighted to share that in the last five years we have increased our NPS by over 30 points. We’re always looking to improve our score year on year and have targeted actions in place to ensure we are providing the best service to all of our customers. We’re really proud to be a member of the Institute of Customer Service, an independent organisation with 25 years’ experience to improve customer service. Our membership enhances our dedication to continue our journey to deliver first class customer service and demonstrates our commitment to being a customer focused organisation. We’re delighted to have recently launched a brand-new, centralised Customer Success function in IRIS to ensure that we build strong customer relationships and deliver exceptional support across the customer lifecycle. The team will be collaborating closely with our Product, Marketing, and Customer Service teams to put clear actions in place to drive our #CustomerFocus. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email EmployeeFeedback@iris.co.uk. Kind regards, the HR team