Good for benefits, Bad for boredom - Recensione dipendente - Contact Representative presso IRS

4,0
16 gen 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits of starting at the IRS are great. You receive a decent annual salary which steadily increases. Plus, you get access to loads of other jobs solely for federal employees.

Svantaggi

Starting as a Contact Representative is terrible. Customer service is not what the IRS is known for, and they have not learned how to properly schedule phone calls and paper inventory.

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5,0
27 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Excellent training -Hybrid work flexibility -Great Benefits (Student loan credits)

Svantaggi

-Keeping your job dependent on current administration -Constant IT/onboarding issues -Quality of life largely dependent on manager

3,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Got me started in my career as an auditor -thorough tax law training -many senior auditors helping you learn the profession

Svantaggi

-communication from management is not always transparent -when you are at the bottom of the ladder, you get verbal abuse from not only POA and taxpayers (understandable, given this is the IRS), but also management/OJI's. They want to look good to their bosses and will throw you under the bus if they have to in order to save themselves. Even if they gave you instructions that got you in trouble. They SHOULD be supporting you in your function as an auditor, but they'll do whatever is easiest for themselves ultimately. -on job training can be disorganized -bureaucratic culture -like many other companies, a lot of things you're expected to learn by yourself. Such as how to avoid POA delays.

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