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      Imagine Learning

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      One size does not fit all - Recensione dipendente - Customer Success Manager presso Imagine Learning

      2,0
      6 apr 2017
      Customer success manager
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Wonderful and caring work team. I really enjoy the people I interact with regularly, such as customer support, sales reps, etc.

      Svantaggi

      Diminishing bonuses, no pay raises in spite of hard work. No differentiated salary. I work in the city as a "customer success manager" and get paid similarly to those who live in a small town. My bonus is tied to whether my sales rep makes his or her quota, without regard to how everyone else works on the team to support and retain clients. Obviously, our sales rep felt awful when no one got their bonus. There's also little opportunity for promotion.

      avatar
      Risposta di Imagine Learning
      8y
      I'm sorry you don't feel fairly compensated for your work. We are working toward new incentive options for our CSMs that we hope will resolve some of the concerns you have mentioned. Please feel free to speak with your manager or department head if you'd like to discuss further.

      Esplora altre recensioni su Imagine Learning

      5,0
      22 apr 2026
      Teacher
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Data driven with a focus on character.

      Svantaggi

      Full 5 days of school instead of 4.

      3,0
      11 giu 2026
      Sales associate
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Pay is competitive. Remote work. A few days a week of regional travel at the federal compensation rate. This has been an educational entry-level job to learn the basic stakeholders and sales cycles for K-12 curriculum. The people I work with are great and knowledge/experience is a strong resource at this company.

      Svantaggi

      The higher leadership of the organization does not foster a positive, collaborative culture. Different teams/regions work in silos. Any collaboration and communication happens primarily by our own individual efforts. Also, systems change yearly. It's difficult for everyone to adapt, and as a result the sales team has little faith in following the process. Job security is iffy. There has been continuous talk of eliminating my position in my state for over a year now.

      2
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