Customer Success Manager - Recensione dipendente - Dipendente anonimo presso Imagine Learning

4,0
20 set 2018
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

IL treats their CSMs pretty well; they listen to the needs in the field and make the changes needed to the job more effectively and efficiently. The VP of Customer Success has a strong vision and provides the tools to do the job. Overall, a great position with solid leadership.

Svantaggi

The product development teams have been slow to change program features and functions and the CSMs regularly take the heat in the field for it. Provisioning teams are under-trained and over-worked. The technical side of IL is suffering and holding the company back.

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5,0
22 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Data driven with a focus on character.

Svantaggi

Full 5 days of school instead of 4.

3,0
11 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay is competitive. Remote work. A few days a week of regional travel at the federal compensation rate. This has been an educational entry-level job to learn the basic stakeholders and sales cycles for K-12 curriculum. The people I work with are great and knowledge/experience is a strong resource at this company.

Svantaggi

The higher leadership of the organization does not foster a positive, collaborative culture. Different teams/regions work in silos. Any collaboration and communication happens primarily by our own individual efforts. Also, systems change yearly. It's difficult for everyone to adapt, and as a result the sales team has little faith in following the process. Job security is iffy. There has been continuous talk of eliminating my position in my state for over a year now.

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