Good foot in the door - Recensione dipendente - Technical Support Specialist presso InMotion Hosting

1,0
21 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Got me experience within the field I wanted to get into.

Svantaggi

everything else about it. Call center environment, no/little support.

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Risposta di InMotion Hosting
7mo
Thank you for sharing your thoughts. We’re glad you were able to gain valuable experience in your desired field. Unfortunately, without having information regarding the support you may be referring to we are unable to address your specific concerns. However, we can say that we care greatly about the success of our team members and we strive to create an environment of growth and support for our team. We have made great strides in making changes to our Customer Success team to better support our team members. Changes in department structure, along with changes in Key Performance Indicators and workflows, have been made with the goal of making the workload more manageable. We also offer programs to help our team members grow like Walk-a-Day, Career Coaching, and reimbursement for courses and certifications to build skills and advance careers. We are always looking for ways to improve our internal processes and the ways we support our team members and customers. If you have any additional feedback you would like to share, please feel free to reach out to recruiters@inmotionhosting.com.

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5,0
24 feb 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There is a lot of room for opportunities

Svantaggi

It is a small size company so salaries are lower

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Risposta di InMotion Hosting
1y
Thank you for sharing your experience with us. We appreciate your contributions during your time with us and are glad to hear that you experienced many opportunities. We strive to provide resources and opportunities for our team members to grow their career. We assess compensation bands and bonus plans on a regular basis to make sure our compensation is reflective of individual performance and cost of living changes. We also look at external market compensation rates to assess how IMH aligns with other companies. We understand that the company’s success is due to the tremendous effort our team members put into their work daily. As a way of saying “Thank you” to our team, we have a Profit Sharing program that provides payouts twice a year based on company profits, team member performance, and length of service. We are also proud to offer a benefits package that includes medical and dental benefits, paid time off, paid holidays, profit sharing, life insurance coverage and 401(k) savings plan with company match opportunities. Some additional benefits include tuition and certification reimbursement, additional paid time off to volunteer in the community, paid parental leave, and others. Thank you again for sharing your feedback and we appreciate your years of service. Please feel free to reach out to recruiters@inmotionhosting.com if you have any additional feedback.
3,0
4 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Allows remote, and good work/life balance

Svantaggi

Upper management has a habit of introducing new products and/or tools, but documentation for them is sparse and there is very little training for it until months down the line.

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Risposta di InMotion Hosting
2mo
We appreciate you taking some time to share your feedback and thank you for the many years you contributed to our organization. We’re glad to hear that you valued the remote work flexibility and the work/life balance we strive to provide for our team members. When we introduce major changes or launch new products or tools, we aim to provide training a couple weeks in advance so everyone has time to review and complete it. These trainings are required to help ensure consistency and a strong understanding across teams. In addition, our Products team shares reference materials through internal communication channels, containing key product information. For some products, we also have AMA-style Slack channels where team members can ask questions directly to the teams behind the product, and supervisors remain available for any additional support or follow-up questions. Thank you for sharing your perspective, as feedback like this helps us identify areas where we can continue to improve. If you have any additional feedback you would like to share, please feel free to reach out to recruiters@inmotionhosting.com.
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