The product and company as a whole is scaling very quickly and not equipped to handle so much change at once. Internal communication is horrible, you can expect 3-4 emails daily about product changes that were probably rolled out weeks ago without any communication to the teams that actually work with clients directly. Different departments have conflicting goals so it's hard to work cross-functionally. Training varies greatly across departments as well.
There’s a lot of emphasis on “career development” in Client Services but unless you want to do a basic customer support role forever, you really aren’t going to learn much or develop any new skills because the product itself is so simple. The career pathing “programs” they have to offer are mostly just basic trainings that don’t have anything to do with being more strategic at your job, or personality quizzes that are a complete waste of time. They also tend to promote people into newly created positions that are essentially the same role just a different title and not much more pay -- speaking of pay, Indeed does not negotiate salaries and has a confusing bonus structure. In Client Services, bonuses are essentially determined by your manager and they can be as biased as they want.
Indeed tries to present itself as an innovative company where everyone’s voice is important but this is definitely not the case in every office. Feedback is not encouraged and if anything you’re likely to be called out for voicing any kind of critical opinions, even though there are clearly many things that aren’t working. There’s also blatant favoritism among managers who regularly gossip openly about other employees. In general the culture is very petty and unprofessional and this doesn't seem like it will ever change - -they would rather let dissatisfied employees leave than try to change any of the internal issues. The sales department especially tends to hire employees straight out of college and the HR dept is barely developed so the work environment is very childish and inappropriate. This can be fun for a while but it definitely gets old. Ultimately I would not recommend anyone waste their time here.
