Good company perks but new CS leadership is a joke - Recensione dipendente - Client Success Manager presso Indeed

1,0
16 feb 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible hours, good product, great teammates. People are genuinely passionate about helping people get jobs. Fitness classes offered. Catered food multiple times per week. My Director is on top of everything and I love my Senior Director too!

Svantaggi

New CS leadership is an embarrassment to anyone with any sort of intelligence. Can't send an email without grammar or spelling issues so instead send us degrading, kindergarten level videos with no intelligent information or inspiration. Does not appear to know anything about the issues we are actually facing with clients or our products. The strong team culture that once existed has died. Our bonus pool was reduced for no reason and no other segments of the business had their bonuses reduced. CS is already underpaid and this doesn't help with my team morale.

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Risposta di Indeed
8y
Thanks for sharing your perspective. It sounds like overall your experience has been a positive one, with your direct management, our benefits and our mission. As you know, we’re growing exponentially on the Client Success team and with growth, there will always be some adjustment between the seasoned employees and the structural changes needed to position us effectively. My desire is that this transition is productive and as smooth as possible for everyone, and I commit to communicating those changes timely. Communication is received differently by different people, so I will continue to use a variety of methods to deliver our messages (all-hands meetings, written communication, and video communication). Although it’s on all of us to uphold our strong culture inside Indeed, I respect and accept the responsibility as the leader to own it. I welcome your direct feedback so that I can address any other concerns you may have.

Esplora altre recensioni su Indeed

5,0
2 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good total comp in my opinion

Svantaggi

None that I can think of

4,0
3 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

Svantaggi

The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

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