Vantaggi
Reasonable employee benefits for contact centre work. General sense of friendliness within the company.
Svantaggi
Far too much expected of CLO's working for a pretty low wage. Processes constantly in flux which is particularly difficult in a role where your adherence to said processes is monitored at all times. There's a tremendous amount of potential in a lot of the staff who work on the phones but many don't last too long as the demands are so overwhelming. Personal development and career progression are teased but those who work in the call centre are seen as bottom of the pile and are incredibly unlikely to be offered any opportunity to climb the ladder. Management say the right things but issues that are raised by staff are seldom dealt with, even at the most simplistic level. Administrative failings mean that a large part of your day will be spent taking complaints from angry service users; with nothing you can do to help them.
